Help & FAQs

We accept all major US credit cards, Amazon Pay, PayPal, Venmo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, Bank Transfer.

To place orders by phone, call us at (888) 808-5549

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an order confirmation email and we will start processing your order.

We are currently required to collect sales tax in 11 states in the US due to state laws.

These states are Pennsylvania, Ohio, North Carolina, New York, Michigan, Massachusetts, Kansas, Illinois, Georgia, Florida & California.

No, as per our policy, we are unable to change any order that has already been placed.

However, we can cancel your order if it has not been processed yet. Please notify us immediately at support@avanquil.com if you would like to cancel your order.

Upon successful cancellation of your order, you can go ahead and place a new order.

Orders that have already been processed cannot be cancelled.

Please note the 3% Credit Card Processing Fee is Non-Refundable.

Once the order has shipped, it is subject to our Return & Refund Policy.

You can ask us to cancel any order before it has been processed. Please notify us immediately at support@avanquil.com if you would like to cancel your order.

Orders that have already been processed cannot be cancelled.

Please note the 3% Credit Card Processing Fee is Non-Refundable.

Once the order has shipped, it is subject to our Return & Refund Policy.

Avanquil, LLC is located at 418 Broadway, STE 4842, Albany, NY 12207.

Orders will ship from various warehouses across the United States.

Shipping is FREE on all items that show the Free shipping label on the product page! Otherwise, shipping costs will be calculated at checkout.

No, unfortunately at this time we only ship within the contiguous United States until further notice.

It depends on where you are. Typically orders processed here will take 4-7 business days to arrive. Large items shipped through freight might take a bit longer.

Items with an extended lead time, such as 1-2 weeks, will be noted on the product page.

Once your order ships, you will receive tracking updates via email.

Once your order has shipped, we will send you an email that contains the tracking number and carrier.

You may also track your order directly on our website by visiting our Track My Order page.

We use all major carriers that provide tracking such as FedEx, UPS & USPS. For large items we use freight carrier partners.

If you are not completely satisfied with your purchase, please refer to our Return & Refund Policy to determine if your item is eligible for a return and for information on how to initiate a return request.

If your item(s) do arrive damaged, please send photos to support@avanquil.com and we will work on an appropriate resolution depending on the circumstances.