Return & Refund Policy

Time Frame Allotted

Many ANBO Manufactured products are specialty items and conform to individual customer specifications. In most cases, products are manufactured for one customer’s requirements and are not stock items. Therefore, ANBO has a strict product return policy. Return window is within 2 years.

CUSTOM PRODUCTS ARE NONREFUNDABLE

On all custom orders delivered according to your (client) specifications and requirements, with no material or manufacturing defects, will receive no credit for products returned to ANBO Manufacturing. It is the customer's responsibility to verify all specifications and requirements prior to construction of the order. If, however, products that are returned due to project/engineering changes after initial construction, ANBO Manufacturing will provide the customer with a quote to modify the product.

STOCK PRODUCTS SUBJECT TO A RESTOCKING FEE 

​Customers returning ANBO Manufacturing products that are manufactured as stock items, will be charged freight and a 15% restocking fee. A Return Material Authorization (RMA) must be issued prior to any products being returned.  Again NO refunds on custom built orders.

When returning an item, the customer is financially responsible for covering the cost of shipping. ANBO Manufacturing will cover the shipping on return Item(s) if covered under our 2 year warranty.

Time Frame Allotted

Customers can request a return 14 days from the date of delivery for most items.

Return Process

To request a return, email us at returns@avanquil.com.

Please include the following information:

• Order #
• The item(s) you would like to return
• Reason for your return
• Serial number of your item(s) (If applicable)
• Photos/Videos (If damaged and/or defective)

If you are requesting a return due to your item(s) being damaged and/or defective, then you may be required to also include photos and/or videos and go through reasonable troubleshooting to determine if the item is indeed damaged and/or defective.

If your request is approved, the return procedure will be as follows:

1. We will either send you a Return Merchandise Authorization (RMA) along with the return address or a Prepaid Shipping Label depending on your reason of return.
2. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
3. We recommend taking a picture of the package and/or the item before shipping.
4. Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
5. Once you ship the return package(s), please provide us with the tracking number(s) so we may monitor the status of your returned package(s)
6. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
7. If your return is approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Exchanges

In many cases if the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective so we can proceed with an exchange if necessary and if approved by the manufacturer.

Shipping

Please note, you will be responsible for all return shipping charges in cases of buyer's remorse. We define buyer's remorse as “an order that is returned because the customer changed their mind, didn't like the item (when nothing was physically wrong with it), the item didn't fit (when proper measurements were given), found a better price elsewhere, and/or ordered the item by mistake”.

For non-buyer’s remorse returns, shipping will be paid for by us. These include items that arrived damaged, items that don't work or are defective, or when the wrong item is sent.

Refunds

Only after we receive your return and inspect the condition of your item or items, we will then process your refund for your return. Please allow up to 2 weeks for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your refund has been fully processed.

Deductions from your refund may include the following:

• Restocking Fees: For returns of "buyer's remorse" (defined above), there will be a 15% restocking fee.
• Shipping Charges: Original and return shipping charges will not be refunded unless the return is the result of our error.

Disclaimers

• Returns cannot be accepted without prior authorization. Products must be new, resalable, and in the original packaging (some restrictions apply).
• It is the customer’s responsibility to return the product to the correct address in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
• Avanquil does not guarantee your return request will be approved, if your request is not approved, then we will send an email with an explanation why your return request was denied.
• Returns cannot be accepted after 14 days from the date of delivery. If 14 days from the date of delivery has passed, then all requests will need to be directed to the manufacturer and your item(s) will be subject to the manufacturer's warranty policy.
• Returns need to be mailed back to the instructed location within 10 days of being approved, unless otherwise noted.
• If a product is returned in unacceptable condition or not as described in your return request, we reserve the right to destroy the product or return it at your expense.

Time Frame Allotted

Customers can request a return 14 days from the date of delivery for most items.

Return Process

To request a return, email us at returns@avanquil.com.

Please include the following information:

• Order #
• The item(s) you would like to return
• Reason for your return
• Serial number of your item(s) (If applicable)
• Photos/Videos (If damaged and/or defective)

If you are requesting a return due to your item(s) being damaged and/or defective, then you may be required to also include photos and/or videos and go through reasonable troubleshooting to determine if the item is indeed damaged and/or defective.

If your request is approved, the return procedure will be as follows:

1. We will either send you a Return Merchandise Authorization (RMA) along with the return address or a Prepaid Shipping Label depending on your reason of return.
2. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
3. We recommend taking a picture of the package and/or the item before shipping.
4. Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
5. Once you ship the return package(s), please provide us with the tracking number(s) so we may monitor the status of your returned package(s)
6. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
7. If your return is approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Exchanges

In many cases if the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective so we can proceed with an exchange if necessary and if approved by the manufacturer.

Shipping

Please note, you will be responsible for all return shipping charges in cases of buyer's remorse. We define buyer's remorse as “an order that is returned because the customer changed their mind, didn't like the item (when nothing was physically wrong with it), the item didn't fit (when proper measurements were given), found a better price elsewhere, and/or ordered the item by mistake”.

For non-buyer’s remorse returns, shipping will be paid for by us. These include items that arrived damaged, items that don't work or are defective, or when the wrong item is sent.

Refunds

Only after we receive your return and inspect the condition of your item or items, we will then process your refund for your return. Please allow up to 2 weeks for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your refund has been fully processed.

Deductions from your refund may include the following:

• Restocking Fees: For returns of "buyer's remorse" (defined above), there will be a 15% restocking fee.
• Shipping Charges: Original and return shipping charges will not be refunded unless the return is the result of our error.

Disclaimers

• Returns cannot be accepted without prior authorization. Products must be new, resalable, and in the original packaging (some restrictions apply).
• It is the customer’s responsibility to return the product to the correct address in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
• Avanquil does not guarantee your return request will be approved, if your request is not approved, then we will send an email with an explanation why your return request was denied.
• Returns cannot be accepted after 14 days from the date of delivery. If 14 days from the date of delivery has passed, then all requests will need to be directed to the manufacturer and your item(s) will be subject to the manufacturer's warranty policy.
• Returns need to be mailed back to the instructed location within 10 days of being approved, unless otherwise noted.
• If a product is returned in unacceptable condition or not as described in your return request, we reserve the right to destroy the product or return it at your expense.

Time Frame Allotted

Customers can request a return 14 days from the date of delivery for most items.

Return Process

To request a return, email us at returns@avanquil.com.

Please include the following information:

• Order #
• The item(s) you would like to return
• Reason for your return
• Serial number of your item(s) (If applicable)
• Photos/Videos (If damaged and/or defective)

If you are requesting a return due to your item(s) being damaged and/or defective, then you may be required to also include photos and/or videos and go through reasonable troubleshooting to determine if the item is indeed damaged and/or defective.

If your request is approved, the return procedure will be as follows:

1. We will either send you a Return Merchandise Authorization (RMA) along with the return address or a Prepaid Shipping Label depending on your reason of return.
2. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
3. We recommend taking a picture of the package and/or the item before shipping.
4. Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
5. Once you ship the return package(s), please provide us with the tracking number(s) so we may monitor the status of your returned package(s)
6. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
7. If your return is approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Exchanges

In many cases if the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective so we can proceed with an exchange if necessary and if approved by the manufacturer.

Shipping

Please note, you will be responsible for all return shipping charges in cases of buyer's remorse. We define buyer's remorse as “an order that is returned because the customer changed their mind, didn't like the item (when nothing was physically wrong with it), the item didn't fit (when proper measurements were given), found a better price elsewhere, and/or ordered the item by mistake”.

For non-buyer’s remorse returns, shipping will be paid for by us. These include items that arrived damaged, items that don't work or are defective, or when the wrong item is sent.

Refunds

Only after we receive your return and inspect the condition of your item or items, we will then process your refund for your return. Please allow up to 2 weeks for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your refund has been fully processed.

Deductions from your refund may include the following:

• Restocking Fees: For returns of "buyer's remorse" (defined above), there will be a 40% restocking fee.
• Shipping Charges: Original and return shipping charges will not be refunded unless the return is the result of our error.

Disclaimers

• Returns cannot be accepted without prior authorization. Products must be new, resalable, and in the original packaging (some restrictions apply).
• It is the customer’s responsibility to return the product to the correct address in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
• Avanquil does not guarantee your return request will be approved, if your request is not approved, then we will send an email with an explanation why your return request was denied.
• Returns cannot be accepted after 14 days from the date of delivery. If 14 days from the date of delivery has passed, then all requests will need to be directed to the manufacturer and your item(s) will be subject to the manufacturer's warranty policy.
• Returns need to be mailed back to the instructed location within 10 days of being approved, unless otherwise noted.
• If a product is returned in unacceptable condition or not as described in your return request, we reserve the right to destroy the product or return it at your expense.

Time Frame Allotted

Customers can request a return within 14 days for any faulty product for
your claim to be considered. No return of merchandise will be allowed without valid cause. No returned goods will be accepted without Returned Goods Number obtained by calling or emailing us. The right to exchange goods is within 14 days. Returned items must be returned in the original condition.

Return Process

To request a return, email us at returns@avanquil.com.

Please include the following information:

• Order #
• The item(s) you would like to return
• Reason for your return
• Serial number of your item(s) (If applicable)
• Photos/Videos (If damaged and/or defective)

If you are requesting a return due to your item(s) being damaged and/or defective, then you may be required to also include photos and/or videos and go through reasonable troubleshooting to determine if the item is indeed damaged and/or defective.

If your request is approved, the return procedure will be as follows:

1. We will either send you a Return Merchandise Authorization (RMA) along with the return address or a Prepaid Shipping Label depending on your reason of return.
2. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
3. We recommend taking a picture of the package and/or the item before shipping.
4. Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
5. Once you ship the return package(s), please provide us with the tracking number(s) so we may monitor the status of your returned package(s)
6. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
7. If your return is approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Exchanges

In many cases if the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective so we can proceed with an exchange if necessary and if approved by the manufacturer.

Shipping

Please note, you will be responsible for all return shipping charges in cases of buyer's remorse. We define buyer's remorse as “an order that is returned because the customer changed their mind, didn't like the item (when nothing was physically wrong with it), the item didn't fit (when proper measurements were given), found a better price elsewhere, and/or ordered the item by mistake”.

For non-buyer’s remorse returns, shipping will be paid for by us. These include items that arrived damaged, items that don't work or are defective, or when the wrong item is sent.

Refunds

Only after we receive your return and inspect the condition of your item or items, we will then process your refund for your return. Please allow up to 2 weeks for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your refund has been fully processed.

Deductions from your refund may include the following:

• Restocking Fees: For returns of "buyer's remorse" (defined above), there will be a 20% restocking fee (minimum $1000).
• Shipping Charges: Original and return shipping charges will not be refunded unless the return is the result of our error.

Disclaimers

• Returns cannot be accepted without prior authorization. Products must be new, resalable, and in the original packaging (some restrictions apply).
• It is the customer’s responsibility to return the product to the correct address in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
• Avanquil does not guarantee your return request will be approved, if your request is not approved, then we will send an email with an explanation why your return request was denied.
• Returns cannot be accepted after 14 days from the date of delivery. If 14 days from the date of delivery has passed, then all requests will need to be directed to the manufacturer and your item(s) will be subject to the manufacturer's warranty policy.
• Returns need to be mailed back to the instructed location within 10 days of being approved, unless otherwise noted.
• If a product is returned in unacceptable condition or not as described in your return request, we reserve the right to destroy the product or return it at your expense.

Sea Eagle products are final and not eligible for return, refund, or exchange. Should you encounter any issues or concerns related to the product, we recommend reaching out to Sea Eagle directly for assistance.