Warranty Policy

All AIMS Power™ products come with warranty coverage against manufacturer defects as follows, from the date of purchase, unless otherwise indicated:

• 1-Year for non ETL (Extract, Transform and Load) units
• 2-Years for ETL (Extract, Transform and Load) units and batteries
• 3 Years for generators
• Batteries – product specific
• Solar products – product specific
• Cables – 10 years

Within the warranty coverage period, AIMS Power™ will either repair or replace, at its sole discretion, the defective product. A restocking fee may be applied if used or missing packaging and/or parts are not returned. Limited and prorated warranties on some products.

NO REFUNDS AFTER 30 DAYS. REPAIR OR REPLACE ONLY.

Any shipping charges that occur as a result of a warranty return or exchange are NOT covered by the warranty and are the responsibility of the customer.
The warranty does not cover the following:

• Products that AIMS Power™ determine, in its sole discretion, to be free of any material or workmanship defects or flaws
• Products evidencing excessive wear, misuse or alteration
• Products with missing or defaced labels, stickers, serial numbers or other identifying information
• Improper care or storage (e.g. water damage, exposure to extreme heat or cold temperatures, unsanitary environment)
• Alterations or customizations
• Items that were purchased second hand, or from an unauthorized seller (if you want to know if a seller is authorized, call us at 775-359-6703)
• Items outside of the covered warranty period

RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product, make sure to have the carrier NOTE the damage before signing.

Warranty Return Process

It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating warranty claim.

• Contact AIMS Power™ via the AIMS Power return portal at https://aimspower.returnsportal.net/ to submit your warranty return request and obtain a Return Merchandise Authorization (RMA) number.

Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.

• An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping and documentation to include when returning the product as well as an RMA authorization number.
• Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such.

Other Items of note:

• AIMS Power™ DOES NOT cover return shipping. Any Product that is returned and deemed to be of working condition or was returned without all of the required information, and the customer has not paid for return shipping, may be disposed of or destroyed after 30 days.
• Any requested information that is not provided in a timely manner could result in delayed processing of your return.
• When shipping the product for a return:
• Ensure the product is packed accordingly to avoid being damaged in-transit. Include original packaging. Use proper protective material to ensure package arrives without damage.
• Ensure some form of shipment tracking is used.
• It is strongly recommended to insure the shipment.
• AIMS Power™ is not liable for products that are lost or damaged in-transit.
• The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.
• For any other questions please contact us via phone or email.

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline

Contact Anker

Phone Number
US: +1 (800) 988 7973

Email Address
support@anker.com

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Anker must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Anker or Anker's authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Anker quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Anker is not liable for:

• Loss of data incurred from use of Anker products
• Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

Your warranty period for AQUA MARINA inflatable SUP board is valid for one (1) year (except the rental board “NUTS”) from the date of the original purchase from the dealer/shop and is valid provided the product is only used in accordance with published guidelines from AQUA MARINA, including the product’s user manuals and technical specifications.

Warranty period

Warranty starts from the arrival date at the destination port.

For MSpa Lite/Comfort/Delight Inflatable Spa:

• Nine (9) months (including three(3) months of storage period) for the spa pool
• Fifteen (15) months (including three (3) months of storage period) for the electric part

For MSpa® Premium/Urban/Muse/Frame Inflatable and Portable Spa:

• Fifteen (15) months (including three (3) months of storage period) for the spa pool
• Fifteen (15) months (including three (3) months of storage period) for the electric part
• Twenty-seven (27) months (including three (3) months storage period) for the rigid wall frame

Replacement / Maintenance

How to claim warranty?

You could register your warranty by filling the warranty card and provide it for your dealer/shop when there is a warranty issue, or by simply completing the warranty registration form here.

Valid Proof of Purchase

• Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• The defective item’s serial number The serial number is the unique ID number on each AQUA MARINA board. It may be required when you turn to after-sales service. The serial number can be found on the warning label of the board, starting with the letters CN-ORP XXXXXX.

Bixpy warrants its hardware products against defects in materials and workmanship as follows:

• Bixpy J-1, J-2, & K-1 Motors - 1 year 
• Bixpy Outboard batteries (PP-378 & PP-768) - 1 year
• Bixpy Power Bank (PP-166 & PP-77) - 2 years
• All Bixpy Adapters and accessories - 1 year
• Bixpy lifestyle products - 90 days
• Bixpy third party items - please contact manufacturers for warranty claims

All warranty periods start from the date of original purchase. Bixpy warranty does not include damage from accidents and is void if the equipment is opened, altered, misused, mishandled, maladjusted, suffers excessive wear or is serviced by any parties not authorized by Bixpy LLC. Bixpy Jets are made for recreational consumer use and are not warrantied for commercial or rental use. 

The warranty does not include transportation costs incurred because of the need for service. Except for such repair or replacement, the sale, processing or other handling of this Bixpy products is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Bixpy assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product whether as a result of a defect or not and whether such defect is covered under warranty or not. In no event shall Bixpy be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. 

As part of warranty servicing, Bixpy reserves the right to make changes in design and improve upon its products without obligation to install these improvements in any of its products previously manufactured and sold. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

BEFORE you send us anything back, please contact our customer service to discuss your issue and obtain an RMA (Return Merchandise Authorization). There are limitations on shipping lithium-ion batteries and we will not accept service returns without prior arrangements.

If your motor still works and your warranty has passed, we offer a Bixpy Motor Refresh Package that provides customers with the option to refresh and tune-up their working Bixpy J-1 or J-2 motors.  

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Warranty period

* For Indiegogo AC200 Backers, exclusive 36 Months hassle-free warranty

Replacement / Maintenance

Exclusions

BLUETTI’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Feel free to contact our customer service team at service@bluettipower.com

Valid Proof of Purchase

• Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required

How to Return/Replace/Repair an Item

• Contact service@bluettipower.com,for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
• Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
• BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
• We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items

Dahle products are manufactured using high-quality materials and are guaranteed to be free from defects in materials and workmanship. 

Trimmer Warranty
Dahle guarantees its trimmers for a lifetime (1 year for Vantage® Trimmers) against defects in manufacturing, materials, and assembly (excludes cutting blades and clamp). This warranty is valid to the original purchaser only and does not cover damage caused by misuse, abuse, or unauthorized repair.

Shredder Warranty
Dahle guarantees its shredders to be free from manufacturing defects for a period of 2 years (1 year on PaperSAFE®, ShredMATIC®, PowerTEC® 800 & 900 series). Dahle offers a lifetime guarantee on the cutting cylinders (1 year on P-6, P-7, and PowerTEC® 700 & 900 series / 5 years on PaperSAFE® & ShredMATIC®). This warranty is valid to the original purchaser only and does not cover damage caused by improper oiling, paper jams, misuse, abuse, improper line voltage, or unauthorized repair.

Cutting Mat Warranty
Dahle guarantees its cutting mats to be free from manufacturing defects for a period of 90 days. This warranty is valid to the original purchaser only and does not cover damage caused by misuse or abuse.

Sharpener Warranty
Dahle guarantees its sharpeners for a lifetime against defects in manufacturing, materials, and assembly (excludes cutting blade). This warranty is valid to the original purchaser only and does not cover damage caused by misuse, abuse, or unauthorized repair.

Dakota Lithium Batteries (“the Manufacturer”) warrants each Dakota Lithium branded Lithium Iron Phosphate (LiFePO4) battery (“the Battery ”) sold by DakotaLithium.com or any of its authorized distributors or dealers, to be free of defects for a period of 1 1 years (“the Warranty Period”) from the date of sale as determined by either the customer’s sale receipt, the shipping invoice and/or the battery serial number, with proof of purchase. Within the first 5 years of the Warranty Period, subject to the exclusions listed below, the Manufacturer will credit, replace or repair, if serviceable, the Battery and/or parts of the Battery, if the components in question are determined to be defective in material or workmanship. After 5 years and up to 11 years, if the components in question are determined to be defective in material or workmanship, and the Manufacturer deems the components to be repairable, the Battery will be repaired and returned. If the Manufacturer deems the components to be not repairable, a new, similar Battery will be offered at a discount of 30% off the price listed at the time of the offer. The offer will be valid for a period of 30 days after the date of notification.

NON - TRANSFERABLE

This Limited Warranty is to the original purchaser of the Battery and is not transferable to any other person or entity. Please contact the place of purchase regarding any warranty claim.

WARRANTY EXCLUSIONS

The Manufacturer has no obligation under this Limited Warranty for Battery subjected to the following conditions (including but not limited to):

• Damage due to improper installation; loose terminal connections, under - sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections
• Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage including submersion
• Repeated exposure of terminals to saltwater without use of dialectic grease and rubber terminal covers. Need grease and covers? Contact support@dakotalithium.com for recommendations.
• Damage caused by collision
• Damage due to improper maintenance; under - or over - charging the Battery , dirty terminal connections
• Battery that has been opened, modified or tampered with
• Battery that was used for applications other than which it was designed and intended for, including repeated engine starting or drawing more amps then the battery is rated to continually discharge in the specifications
• Battery that was used on an over - sized inverter/charger (any inverter/charger that is rated to 3500 Watts or greater) without the use of a Manufacturer - approved current surge limiting device
• Battery that was under-sized for the application, including an Air Cond itioner or similar device having a locked rotor startup up current that is not used in conjunction with a Manufacturer - approved surge - limiting device
• Battery that has not been charged for over 1 year (batteries need to be charged regularly to allow for a long lifespan)
• Battery not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Battery at low state - of - charge (charge your battery to full before storing!)
• This Limited Warranty does not cover a Battery that has reached its normal end of life due to usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of Energy over its life which will occur over d different periods of time depending on the application. For example, cycling the battery more than 1 time daily, will cause the normal end of life to occur before the end of the Warranty Period. The Manufacturer reserves the right to deny a warranty claim if the Battery is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.

WARRANTY DISCLAIMER

This limited warranty is in lieu of, and manufacturer disclaims and excludes, all other express warranties. Manufacturer further limits the duration of all, whether statutory, express or implied warranties, including, without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty period. Manufacturer’s exclusive liability for breach of any warranty on the Battery shall be to replace the Battery within the warranty period in accordance with the terms of this limited warranty. In no event shall Manufacturer be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special or otherwise, including any lost profits or removal, shipping, or installation expenses.

EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

LEGAL RIGHTS

Some countries and/or states do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, which may vary from country to country and/or state to state. This warranty shall be governed by and interpreted in accordance with the laws of North Dakota . This warranty is understood to be the exclusive agreement between the parties relating to the subject matter hereof. No employee or representative of Manufacturer is authorized to make any warranty in addition to those made in this agreement.

NON - DAKOTA LITHIUM WARRANTIES

This Limited Warranty does not cover Battery sold by the Manufacturer or any authorized distributor or dealer to an Original Equipment Manufacturer (“OEM”). Please contact the OEM directly for warranty claims regarding such Battery

NON - WARRANTY REPAIRS

If outside of the Warranty period or for damage not covered under the Warranty, customers may still contact the Manufacturer for battery repairs. Costs will include, shipping, parts, and $50 per hour labor.

SUBMITTING A WARRANTY CLAIM

To submit a warranty claim, please contact the original place of purchase. The Battery may be required to be shipped back to the Manufacturer for further inspection.

LIMITED 1 YEAR WARRANTY

WHAT IS COVERED
DK2 Inc. warrants to the original purchaser of any DK2 product that it will be free and clear of manufacturing defects in workmanship and materials under normal use and service for a period of one (1) year from the date of the original purchase.

DK2 will not accept returns past 30-days if your product is in original condition, if your product has a manufacturer defect or damaged parts, the time limit is then increased to one (1) year.

Your 1-year warranty DOES NOT cover “disposable parts” such as blades, teeth, hardware (nuts, bolts, springs, etc.), winch straps, cable or rope (winches), electrical (charging cables), belts, chains, tires, bearings or hub assemblies, plow springs, plow markers, plow snow deflectors, dust caps and scraper blades, as well as labor and installation charges, and delivery and/or shipping charges (unless due to DK2 error)

If within one (1) year (if your product has a manufacturer defect or damaged parts) from the original date of purchase, DK2 will replace, or supply any defective part at our option. Upon expiry of one (1) year, DK2 will have no further liability related to the product. DK2 does not authorize any party, including its authorized distributors or dealers, to offer any other warranty on behalf of DK2 Inc. THIS WARRANTY DOES NOT COVER OR APPLY TO:

(a) Damage to the product due to misuse, mishandling and abuse
(b) Improper installation, maintenance and storage
(c) Expendable parts such as nuts and bolts, pins and springs
(d) Normal wear and tear
(e) Consequential damage & incidental damages such as damage to persons or property

PROCEDURE FOR OBTAINING A RETURN AUTHORIZATION
Within the one (1) year warranty period, the purchaser of the product must notify an authorized distributor or dealer of the claimed defect and provide proof of original purchase. At this time the validity of the claim will be determined and a Return Goods Authorization Number (RGA) will be issued if approved. No returned product will be accepted under warranty unless accompanied by an RGA# issued by Detail K2 Inc.

RESOLUTION FOR A DEFECTIVE PRODUCT
Detail K2 Inc. will at its option repair or replace the defective product covered by this warranty. The repaired product will be shipped to the purchaser upon completion. All transportation charges shall be the responsibility of the purchaser. Any damage in transit will be the responsibility of the carrier or at the risk of the purchaser.

WARRANTY REGISTRATION
Please complete the following Warranty Card to ensure that all necessary information is on record should you ever have a problem with your trailer.

*Warranty Form

*IMPORTANT NOTE: Please make sure you fill out all mandatory fields before attempting to submit.
**WARRANTY CLAIMS WILL NOT BE SUBMITTED UNTIL ALL INFORMATION ABOVE HAS BEEN PROVIDED. WARRANTY PROCESSING WILL BE DELAYED UNTIL ALL REQUIRED INFORMATION HAS BEEN PROVIDED**

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All EcoFlow products come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty. The warranty period started when the original purchaser received the products.

Warranty Timeline

For Kickstarter backers, please refer to the special warranty policy of the campaign or contact support@ecoflow.com.

Warranty extension 

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022. 

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Items purchased from unauthorized resellers;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Cross-Regional After-Sales Service

EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.

To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact EcoFlow Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service. 

Valid Proof of Purchase

• A purchase order number made through ecoflow.com;
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Warranty Registration

• Register your warranty at https://www.ecoflow.com/us/support/warranty 

Return Material Authorization (RMA) process

• Contact EcoFlow Customer Service Team at support@ecoflow.com or +1 (800)-368-8604 (this number supports English service only. International charges apply if calling from outside of the US).
• If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by EcoFlow Support to properly pack the products and return them safely.
• Please note that we can only provide return shipping labels for return packages in United States. For returns in other countries and areas, please contact EcoFlow Support at support@ecoflow.com for more details.

Replacement 

• In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
• The replacement warranty will be covered by a period equal to the remaining warranty period of the original item. 

One (1) year limited warranty. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

To be able to claim this limited warranty you need to follow the specific care instructions for every product stated in the product manuals which are being delivered together with the products.

EMP Shield Limited Lifetime Warranty

For loss of or damage to a vehicle, property, or its contents, The Equipment Lock Company (EQLock) disclaims any liability resulting from delay or failure of use and service, repair, for loss or damaged devices, or for any incidental consequential negligence or other faults. The Equipment Lock Company Limited Warranty hereby warrants the original purchase of any new EQLock device — that the device shall be free from defect in material and/or workmanship. This warranty shall last for a period of one year (365 days) from the date of purchase.

Should any such defect arise within the warranty period, EQLock shall replace the defective device with a new one of the same type. Under no circumstances, however, shall EQLock be required to refund the purchase price of any device. This warranty does not cover any failure of or damage to the product resulting from accident, misuse, or alteration of the product or failure to follow the manufacturer’s operating instructions. This warranty is void if there are any modifications made to the original product. EQLock will not be liable for damages or costs associated with the loss of keys or number codes. EQLock will not be liable for any damage, injury, or loss caused by the use of the product other than indicated in the manufacturers’ instructions. EQLock will not be liable for any damage, injury, death, or loss caused by the use of the product. EQLock will not be liable for any damage to the interior or exterior of a machine, equipment, or property caused by the product and shall not be liable on the part of the manufacturer or others.

The implied warranties on this product shall be in effect only for the duration of the expressed warranty period as set forth above. Thereafter, there shall be no warranties, either express or implied, including warranties of merchantability or fitness for a particular purpose on EQLock products. Installation and removal of EQLock products may only happen after all moving parts are safely on the ground, the parking brake is on, and the engine is turned off. Dispose of or properly store any unused small parts or packages with this device. Each device contains only two unique keys and EQLock will not send additional keys after the purchase of a locking device unless requested in writing. EQLock will not be held responsible for loss of or damage to devices, machines, equipment, or property if keys are lost, stolen, or the combination codes are forgotten.

The Equipment Lock Company products cannot stop all theft, but certainly can prevent theft in most cases. Additionally, EQLock products may prevent vandalism, joyrides, and other trades from borrowing your machine. Contact your insurance agent to learn of a deduction you may be eligible for by using these products, or have your insurance agent contact EQLock directly.

All of The Equipment Lock Company products are patented or patent pending.

The Equipment Lock Company will not be liable for any damage, injury, death, or loss caused by the use of the product.

SATISFACTION GUARANTEE TO ALL CUSTOMERS: 30-DAY MONEY BACK POLICY

Download the pre-service form here. 

All products sold are warranted by Forbest only to customers for: (i) resale; or (ii) use in business, government or original equipment manufacture. Forbest warrants products against defects in materials and workmanship under normal use for a period of ONE (1) year the date of purchase from Forbest, unless otherwise stated. Should the customer have any problem about the Forbest product, the customer should contact the dealer or Forbest immediately. Forbest will not cover the defective items in warranty term after the product has been repaired by a third party even if it is within 1 year since the purchased date.

During the limited warranty period, Forbest may, at its option: (i) repair; (ii) replace; or (iii) refund the amount paid by customer (30-DAY Money Back Policy). Customer must return the product to the appropriate Forbest branch or authorized service location, as designated by Forbest and pay for the shipping cost. Forbest will cover the shipping cost for the return of the product to customers in 46 states of US and in Canada within the warranty term. For a RMA item from other offshore regions (Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands) and countries outside of US and Canada, the customer has to pay all the shipping including the return shipping from Forbest and tax, if any, even for an item within the warranty term. In the event that there are import charges and brokerage charges in processing repair or replacement of warranted items, the incurred import charges and brokerage charges will be undertaken by the importer regardless of either party. The warranty does not cover the misuse of our products. Misuse includes damage by force resulting in cable kinks or snaps and/or damaged LEDs due to misuse. Forbest reserves the right to investigate and deny warranty coverage if the damage is found to be subjected to misuse.

Before returning any product, customer shall: (i) write or call the local Forbest branch from which the product was purchased; (ii) fill in the Forbest RMA form and provide the date, the original invoice number, the stock number, and the description of the defect (iii) or report to the dealers and ask them to contact us. Proof of purchase is required in all cases.

Repair

For items that have been repaired, we warranty the repair for 30 calendar days since the delivery of the returned package to customers. For the repair of over 30 days, we need to charge the parts and labor cost for the new repair.

LIMITED WARRANTY & LIMITATION OF LIABILITY 
IMER Group | USA warrants its products to be free of defects in material or workmanship for: 

ONE YEAR FROM END USER’S DATE OF PURCHASE 
The warranty period begins on the date of purchase by the End User of the product. All warranty is based on the following limited warranty terms and conditions, including the disclaimer of implied warranties and consequential damages.

IMER Group | USA’s obligation and liability under this warranty is limited to repairing or replacing parts if, after IMER Group | USA’s inspection, there is determined to be a defect in material or workmanship. IMER Group | USA reserves the right to repair or replace. 

If IMER Group | USA chooses to replace the part, it will be at no cost to the customer and will be made available to the IMER Group | USA Dealer from whom the End User purchased the product or an Authorized Service Provider. 

Replacement or repair parts, installed in the product, are warranted only for the remainder of the warranty period of the product as though they were the original parts. 

IMER Group | USA does not warranty engines or batteries. Engine warranty claims should be made directly to an authorized factory service center for the particular engine manufacturer. Batteries are not warranted due to unknown treatment during transport, etc, and any battery claims should be directed to the battery manufacturer. 

IMER Group | USA’s warranty does not cover the normal maintenance of products or its components (such as engine tune-ups and oil & filter changes). The warranty also does not cover normal wear and tear items (such as belts and consumables). 

IMER Group | USA’s warranty will be void if it is determined that the defect resulted from operator abuse, failure to perform normal maintenance on the product, modification to product, alterations or repairs made to the product without the written approval of IMER Group | USA.   

Damage to mixing paddles, rotor, and stators or any part of a grout pump that is in contact with mixed cement is not covered under the IMER Group | USA warranty and is deemed as a normal wear item. The life and longevity of the wear items are the responsibility of the End User.  

IMER Group | USA will pay shop labor on warranty items at the Imer Shop Labor Rate in existence on the date of the warranty claim. An IMER Group | USA labor chart will determine the time allowed to complete a repair and will govern the shop labor hours that will be allowed. 

IMER Group | USA will pay freight on warranty replacement parts at standard ground rates. No warranty replacement parts will be shipped air freight at the expense of IMER Group | USA. IMER Group | USA only pays outbound freight charges when sending warranty replacement parts to the customer via ground service. IMER Group | USA does not pay any inbound freight. However, if IMER Group | USA determines this to be a warranted item, only then will IMER Group | USA reimburse the customer for inbound freight at standard ground rates. 

IMER Group | USA WARRANTY POLICY WILL NOT COVER THE FOLLOWING: TAXES; SHOP SUPPLIES; ENVIRONMENTAL SURCHARGES; AIR FREIGHT; TRAVEL TIME; LOSS OF TIME; INCONVENIENCE; LOSS OF RENTAL REVENUE; RENTAL COSTS OF EQUIPMENT USED TO REPLACE THE PRODUCT BEING REPAIRED; LOSS OF USE OF THE PRODUCT; COMMERCIAL LOSS; OR ANY OTHER CHARGES WHATSOEVER OR ANY LIABILITIES FOR DIRECT,  INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR DELAY. 

IMER Group | USA MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED. THIS LIMITED WARRANTY IS IN LIEU OF THE WARRANTY  OF MERCHANTABILITY AND FITNESS. THERE ARE NO OTHER WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THIS DOCUMENT. 

No IMER Group | USA employee or representative is authorized to change this warranty in any way or grant any other warranty unless such change is made in writing and signed by an officer of IMER Group | USA. 

All K & M Manufacturing Co. products carry a 1-year warranty against defects and flaws in workmanship. Some exclusions apply. Product replaced at no cost, FOB Renville.

In some circumstances, warranty is longer than 1-year. Warranty for specified items will follow the manufacturer/supplier’s warranties for workmanship and material.

Lion Energy offers a full year warranty and a limited lifetime warranty on the UT 1300.  If you're unhappy for any reason, just give us a call at 385-375-8191 between 8:30 - 5:00 MST (we're in Utah) or email us at info@lionenergy.com

Four-Year Limited Warranty

Overland Vehicle Systems products come with an industry best 4 Year Limited Warranty. Overland Vehicle Systems warranty includes coverage for products with manufacture defects in materials and workmanship.

Product must be registered to activate the warranty. Warranty registration is through this link. Warranty begins from date of purchase.

Engine Warranty
Kohler engines are covered with a 3 year commercial and 3 year residential warranty for Command Pro series. Parts and Labor are covered as well. Power King engines by Lifan are covered with a 1 year residential warranty. QVpower 3pt 40hp gear box warranty 1 year.

Equipment Warranty
Manufactures defects of chassis and component parts are covered for 1 year. Only parts are covered. Shipping cost is not covered.​

QVTools will replace any part that is proven to be defective in material or workmanship. This warranty is not valid for products or parts affected or damaged by accident, collision, normal wear, fuel contamination, abuse, neglect, misuse, alteration and/or unsuitable use or unauthorized parts. Transportation charges to and from service centers, if assigned, is not covered. Shipping cost of product for repair is not covered. Labor to repair equipment is not covered. Consumable parts such as brake pads, tires, racks, splines, grinding teeth, blades, bar blades, etc. are not covered under warranty. Power King has all replacement parts at value pricing.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment. you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.​

Concealed damage claims must be reported immediately.

Suspected Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call where you purchased the item Immediately so the dealer can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, reach out to our customer service team. In most cases, it's a simple issue that can be resolved over the phone. We have expert technicians standing by to help resolve your issue. Please have your model number and serial number available and your proof of purchase receipt for faster service.

Original Owner Warranty
Warranty is non-transferable and covers the original owner only who purchased from a QVTOOLS authorized dealer.

This LIMITED WARRANTY from RICH SOLAR warrants to the original consumer purchaser that this RICH SOLAR product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. The foregoing provisions state RICH SOLAR's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. RICH SOLAR will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of RICH SOLAR products.

WARRANTY PERIOD.

The warranty period for RICH SOLAR's products:

1) Rigid Solar Panels: 25-year power output warranty replacement

2) Portable Briefcase Solar Panels: 5 year power output warranty replacement

3) Portable Power Stations: 2 years

4) Solar Charge Controllers: 2 Years (MPPT) | 6 Months (PWM)
 

5) Inverters: 2 years

6) Flexible Solar Panel: 1 year workmanship and materials

7) CIGS Flexible Solar Panel: 1 year workmanship and materials

8) LiFePO4 Lithium Battery: 3 year manufacturer defect

The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).

REMEDY. RICH SOLAR will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RICH SOLAR’s property. .

LIMITED TO ORIGINAL CONSUMER BUYER. This warranty is not transferable to any subsequent owner of a RICH SOLAR product.

EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for RICH SOLAR that can be identified by the "RICH SOLAR" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-RICH SOLAR products, even if packaged or sold with RICH SOLAR products. Non-RICH SOLAR manufacturers, or suppliers may provide their own warranties. This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-RICH SOLAR products; (ii) to damage caused by service performed by anyone other than RICH SOLAR; (iii) to a product or a part that has been modified without the written permission of RICH SOLAR; (iv) to a product where any RICH SOLAR serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RICH SOLAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RICH SOLAR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No RICH SOLAR reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. IN NO EVENT WILL RICH SOLAR BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY RICH SOLAR PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL RICH SOLAR'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE RICH SOLAR PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OBTAINING WARRANTY SERVICE. To obtain warranty service, you must contact our customer service team via telephone at 1-800-831-9889, or via email at sales@richsolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to RICH SOLAR at 5550 Jurupa St Ontario, CA 91761. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email sales@richsolar.com to obtain further distributor information.

Our Sea Eagle boats are covered for a full three years against manufacturer's defects* ... from bow to stern.

We can afford to offer this comprehensive warranty because of our 55 year experience in designing and selling inflatable boats. We know quality products, and we stand behind them.

Touchstone Home Products, Inc. ("Touchstone") warrants that its products and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for the following periods from the date of purchase.

• Electric Fireplaces – 1 Year
• TV Lift Mechanisms – 5 Years
• TV Lift Cabinets – 2 Years

In addition to the limitations set forth above, no warranty shall apply to any Product that has been: (i) modified, altered or adapted; (ii) maltreated or used in a manner other than in accordance with its intended purpose; (iii) repaired by a third party in a manner that fails to meet Touchstone's quality standards; (iv) improperly installed by any party other than Touchstone; (v) relocated, to the extent that the problems with the Product are attributable, in Touchstone's professional opinion, to such relocation; (vi) used directly or indirectly in supporting activities prohibited by the United States; (vii) purchased from any entity other than Touchstone or authorized partners; (viii) affected by normal wear and tear; (ix) damaged by accident, abuse, misuse, flood, fire, earthquake or other external causes; (x) cosmetic damage including, but not limited to, scratches, dents and broken plastic, as applicable; and/or (xi) damaged as a result of shipping, exposure to tobacco smoke/weather, terrorism, acts of God or failure to follow Touchstone's instructions. Touchstone shall not be responsible for any warranties other than those provided herein.

In no event shall Touchstone be liable or responsible for the expense of removal or installation of defective Product, incidental, consequential or liquidated damages, or for any other direct or indirect damage, loss, cost, expense, or fee.

This warranty does not cover any third-party products or hardware installed into, or attached to, the Product after the date of purchase. Further, if an installation fails or is damaged in a manner that causes damage to the Product, this warranty shall not cover such damage. Repair and/or replacement of any damaged components in these situations shall be subject to additional repair and/or replacement charges.

This warranty shall apply only to the Product purchased for the original purchaser's use and not for resale. Touchstone Home Products product warranty is depot based, and Touchstone is not responsible for any fees charged to the end-user by a third party for installation of parts covered under the standard warranty. Replacement parts ship via standard ground shipping within the United States and Canada.  Customers outside of the United States or Canada are responsible for International Shipping Charges on warranty and non-warranty replacement parts.

Yoshino Technology, Inc. proudly stands behind its products by offering a five (5) year limited warranty to the original consumer of any Yoshino product purchased directly from YoshinoPower.com or an authorized reseller in North America that any such Yoshino product will be free from defects in materials and workmanship, except for the exclusions listed below. The warranty period becomes effective from the date of delivery or pickup. Upon proper proof of purchase, Yoshino will replace or repair any product found to be defective within the applicable warranty period.

In order to obtain warranty service, please follow the procedures outlined in “Return Process” above. Yoshino will reimburse customers for the return shipping cost based on the original instructions provided by customer service for all items found to be defective. No return will be accepted without this Return Authorization Number (RAN).

Once the return has been received, a reply will be sent within 48 hours confirming receipt and updating the ticket status.

Exclusions

Yoshino's warranty covers the product as long as it is used in its intended manner, and will not cover any of the following:
• Product that has been abused, misused, or otherwise not operated within the
parameters of the literature provided with the product.
• Product with evidence of water damage or from use in bad weather (i.e., rain,
dust/sandstorms.)
• Product that has been modified or had a repair attempted by anyone other than
Yoshino.
• Any product not purchased directly from Yoshino or an authorized reseller such
as auction sites or unauthorized online third-party sellers.

Limitation of Liability

When receiving service, Yoshino Technology, Inc. is responsible for loss or damage to your product only when it is in Yoshino’s possession. It is not responsible for any loss or damage that may occur in transit.


Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall Yoshino, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in warranty, negligence, strict liability or other theory of liability: 1) Third party claims against you for damages; 2) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Yoshino, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.


As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.