If, in the case, the item has a different handling and/or shipping estimate, it will be clearly displayed under the Add to cart button on the individual product page, and will override our shipping policy's handling and shipping estimates here.

Handling Times

Most orders are processed and shipped from our warehouse within 1 to 3 business days of an order being placed (excluding weekends and holidays).

Once your order is shipped, you will receive an email confirmation that your order has left our warehouse. This email will also contain the necessary information needed to track your package.

Shipping Times

After your item leaves our warehouse expect it to arrive in 3 - 4 business days. This brings the average total shipping and handling time to 4 - 7 business days.

Please note that if your order is very large and sent via freight your order can take up to 2 weeks to be delivered once it is shipped. If there is an issue with your order (backordered, damaged items, address issues), we will reach out to you as quickly as possible to ensure the issue is rectified in a timely manner.

Domestic Shipping Costs

We offer free shipping on most items in our store. Shipping is FREE on all items that show the FREE SHIPPING label on the product page! Otherwise, shipping costs will be calculated at checkout.

Shipping to P.O. Boxes, APO, FPO, and DPO

We do not ship to any of the following: P.O. Boxes, APO, FPO, and DPO.

Unfortunately, most of our items are too large to be sent to these addresses and many shipping companies refuse, or are not even allowed, to ship there.

Shipping to Alaska, Hawaii, and US Protectorates

We currently do not ship to Alaska and Hawaii. As most of our items ship freight, it would cost an exorbitant amount of money to ship. We apologize for any inconvenience. 

Shipping Internationally

We also do not currently offer International Shipping. However, please keep checking back as this may change in the future!

How do I check the status of my order?

When your order has shipped, you will receive an email confirmation from us. This email will include a tracking number which you can use to check your order status. Please allow 2 to 5 business days for the tracking information to become available. 

You can also check the status of your order in real time on our website with our Track My Order page. Simply click the link, fill in the necessary information, and click "Track". With this feature, you will be able to look at where your order is in the delivery process in real-time.

If you haven’t received your order and the tracking number says it was delivered please contact us immediately at support@avanquil.com with your name and order number and we will get to the bottom of it as quickly as possible.

Refunds, Returns, and Exchanges

To determine whether your item is eligible for a return or exchange, please review the Return Policy tab on the product page or visit our Return & Refund Policy for further clarification regarding returns and refunds.

In the event that your order arrives damaged in any way, please email us at support@avanquil.com as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work with you towards a satisfactory solution. To read more about our return policy don't hesitate to check out our full Return & Refund Policy!

If you have any further questions, please do not hesitate to contact us at support@avanquil.com. 

The following return policy only applies to this product. If you would like to see the return policies for all brands we carry, please visit our Return & Refund Policy page.

Purchases of this product are final and not eligible for return, refund, or exchange. By completing your purchase, you acknowledge and agree to this policy. Should you encounter any issues or concerns related to the product, we recommend reaching out to the manufacturer directly for assistance. It's the responsibility of the buyer to understand this return policy before making a purchase.

Have Any Questions?

If you have any questions about our return policy, please do not hesitate to reach out to us. We try to make communication with us as easy and transparent as possible. You can reach out to us via Live Chat, call us at (888) 808-5549, or email us at support@avanquil.com.

Avanquil is not a warranty repair station, and therefore AVANQUIL MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY MERCHANDISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The only warranties provided are provided by the manufacturer and are as contained in each manufacturer's package. All requests for warranty information, repairs, and claims should be made directly to the manufacturer.